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Seller Safey Guide

"Praemonitus, Praemunitus" (PRAY-mont-ee-us, PRAY-mun-tee-us) - forewarned is forearmed (Latin).

Advance knowledge enables one to be prepared. Most buyers are honest and reasonable. However, this is not always true. Below is a summary of security features, safety tips, and online fraud resources for sellers.

Myezon Scam and Fraud Prevention - Tips for avoiding scams and fraudulent transactions

 

Security Features

Rating System - The rating number next to all usernames contain feedback ratings left by both buyers and sellers. Evaluate the positive, negative, and neutral ratings. Read the comments left by other sellers. Review the rating chart and the buyer's past transaction history. View item detail pages to 'get the whole story', since pre- and post-transaction communication are publicly displayed.

Non-Paying Buyer - Sellers can leave a NPB (Non-Paying Buyer) rating for unpaid items, after sending 2 invoices and waiting 7 days but not over 45 days after the end of the transaction.

Sellers receive credit for the item's FVF (Final Value Fee) and unused portions of Premium Listing Fees. Multiple NPB ratings can limit, suspend, or terminate a buyer's account. Read the Fees & Credit Policy for more information.

Newly Registered Buyers - New buyers have a low rating number. Although new to Myezon, buyers may have extensive online trading experience and/or using Myezon as a sales channel for an established offline business. Review their profile and store description to obtain more buyer information.

First Time Buyer Verification - Required for new buyers purchasing an item at the asking price to promote safe trading. Buyers are given the option to transfer their rating from eBay or make an offer. Sellers may then accept, counter, or decline the offer.

Ask Questions - Ask as many questions as you want before accepting a buyer's offer. If you don't get a response, are not satisfied with the response, or still feeling uncomfortable, take your business to a different buyer.

 

Safety Tips

Don't Ship Until Payment is Received - Wait until payment has been received, confirmed, or cleared, before shipping any item(s).

Overpayment - Do not accept a check payment exceeding the sale amount. This could be a scam, particularly if the buyer requests a refund for the overpayment.

Insurance - Offer insurance for high value items to protect the buyer and yourself.

Tracking - Tracking confirms the shipment of an item. Some carriers include this feature and others you must purchase. Keep a record of the tracking number if you use it.

Payment Methods - Be careful of buyers offering bank wire transfer payments. Accept cash and personal checks at your own discretion. Be aware that cashier's checks and money orders can be faked. 

Escrow - Escrow services act as the middleman for high priced items, holding the buyer's payment (vs. buyer sending payment to seller) until item receipt and condition is confirmed. Beware of fraudulent escrow services.

Fraudulent Emails & Websites - Never respond to an email requesting account or credit card information. This is called phishing. Do not enter sensitive information onto a spoof website. Always check the URL.

Off-Site Trading - If you sell outside of  Myezon--a violation of our policy--you will not have access to our security features. Your will not be able to rate transactions or have the documentation needed after the sale should issues arise. Sellers attempting to avoid our fees through coded email messages, off-site selling site URLs, and low transaction amounts with inflated shipping fees or invalid quantities will risk losing their membership.

Documentation - Myzon retains transaction communication on item detail pages. However, post transaction emails, shipping notifications, payment receipts, and other information may not be documented. Save copies of these documentation in case you have a problem.

 

Online Fraud Resources

 

What are the fees? Fees & Credits Policy

For Buyers

  • No charges for buyers
  • Free to search and browse items for sale
Visit How Myezon Works for more information on getting started.

For Sellers

  • Free store 1000 products forever
  • No listing fees*
  • Free gallery slide show
  • All listing photos are FREE
  • You don't pay unless your item sells!
To learn more, visit our Seller Help section.

Myezon Fees


Effective October 1, 2019 all sales Final Value Fees for all sales in any category will be a flat 5%. No minimum.


Listing & Prohibited Items Policy

This policy is designed to help you properly list items on Myezon.

Proper category listing: Items must be listed in the appropriate category.

Profanity and offensive speech: Myezon prohibits profanity or offensive speech on its site. This includes the use of language that is racist, hateful, sexual or obscene in nature. This policy extends to text within item listings, transactions (questions/offers), personal profiles, Want Ads or anywhere else on the Myezon site. Listings that contain profanity or otherwise offensive speech will be removed.

Personal information: For your protection we discourage the posting of personal information on the Myezon site. Personal information includes email addresses, phone numbers, mailing addresses, instant messaging ids, or other identifying information

Prohibited items: Unless otherwise noted, the following items are prohibited from being offered, sold or otherwise posted on the Myezonr site:

  • Alcohol: Products intended for consumption, with the following exceptions: (i) Beer/Wine making kits, (ii) certain foods with alcoholic ingredients, (iii) hops or hops seeds as long as the item complies with our guidelines concerning plants and seeds policy (below), and (iv) alcohol-related collectibles, including empty alcohol bottles or unopened containers of alcohol clearly indicating that the product is unavailable in the retail market and not intended for consumption.
  • Animals and wildlife products: Including live animals and ivory or pelts from endangered species. See, e.g., U.S. Fish & Wildlife Service (USFWS).
  • Catalogs: Unless listed for sale in Wholesale Lists, Catalogs, Product Information category.
  • Contracts and tickets: Any non-transferable contracts or tickets, including airline tickets, coupons, or gift cards.
  • Counterfeit currency and stamps
  • Counterfeit Receipts: Including receipt templates used for creating counterfeit invoices and receipts.
  • Credit cards
  • Illicit drugs: Narcotics, steroids, and other controlled substances, including any substance listed in Schedules I, II, III, IV or V of the Uniform Controlled Substances Act, 21 U.S.C. 801 et seq.
  • Embargoed goods and goods from Prohibited Countries: Items affected by embargo regulations or sanctions enforced by the Office of Foreign Assets Control (OFAC).
  • Firearms: As defined from time to time by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF).
  • Food: Other than packaged food meeting all applicable federal, state and local guidelines.
  • Government issued IDs and licenses: Including citizenship documents, birth certificates, driver’s licenses or state-issued identification cards.
  • Hazardous materials: Any explosive, radioactive material, infectious substance, flammable or combustible liquid, solid, or gas, toxic, oxidizing, or corrosive material, and compressed gas (including fireworks and ‘wet’ batteries) designated as hazardous under section 5103 of the Federal hazardous materials transportation law (49 U.S.C. 5103).
  • Human parts and remains: Blood, bodily fluids or body parts. Not including human hair used to fabricate wigs in compliance with applicable Federal Food and Drug Administration guidelines.
  • Links to other distribution channels, marketplace or auction sites
  • Lock-picking devices
  • Lottery tickets: Lottery tickets, raffle tickets, sweepstakes entries, slot machines, or other gambling items regulated by federal, state and local agencies.
  • Mailing lists and personal information: Bulk mailing or email lists that contain names, addresses, phone numbers, or other personal identifying information
  • Online auction or payment accounts: Buying and selling iOffer, eBay, PayPal, Google Checkout, Amazon Pay, and other online selling/payment accounts is prohibited.
  • Plants and seeds: Species restricted by the United States Department of Agriculture (USDA) or exotic/noxious weeds that are prohibited from importation and/or interstate commerce. See Regulated Noxious Weeds.
  • Police- or Law Enforcement-related items: Except (i) mini-badges less than one-inch by one-inch, (ii) badges that are historical in nature and 75 years old or older, and (iii) authorized genuine souvenir items and badges that are clearly not official.
  • Postage meters: Not including postage scales and collectible stamps.
  • Prescription drugs: Including substances regulated or not approved by the U.S. Food and Drug Administration (FDA).
  • Prescription medical devices: Devices requiring a prescription or regulated by the FDA, including Contact Lenses (prescription or non-prescription).
  • Recalled items: Items subject to recall by the U.S. Consumer Products Safety Commission (UCPSC) or other agencies.
  • Satellite and cable TV signal de-scramblers and de-encoders
  • Signal jamming devices: Equipment prohibited by Section 302(b) of the Communications Act of 1934. Specifically, the marketing of any radio frequency device that jams, blocks, or otherwise interferes with authorized radio communications. See the Federal Communications Commission guidelines.
  • Stocks and other securities
  • Stolen property: Including property with serial number removed or altered to conceal its origin.
  • Surveillance equipment: Equipment prohibited by the Federal Communications Commission (FCC), including telephone bugging and wiretapping devices.
  • Tobacco: Any item containing tobacco and intended for consumption, including cigarettes, cigars, chewing tobacco and nicotine inhalers regulated by the FDA (see Prescription medical devices, above). This does not include nicotine supplements such as gums or patches.
  • Miscellaneous: Additional items which in Myezon's sole discretion violate this Listing & Prohibited Items Policy, including, but not limited to (i) goods which do not actually exist, (ii) goods that infringe or violate the rights of any third party, including without limitation intellectual property rights, (iii) goods which in Myezon's sole discretion are inflammatory, offensive, controversial or inappropriate, and (iv) goods containing messages, data, text, symbols or images that are deemed obscene under applicable law, or that contain racial, ethnic or religious slurs, promote hatred or advocate violence.

A note about third-party intellectual property (IP) rights: The listing of unauthorized, counterfeit or replica products, or use of a third party’s intellectual property (IP) rights, including patents, trademarks and copyrights, in connection with the listing of non-genuine goods is strictly prohibited. If a seller engages in the listing of unauthorized, infringing or counterfeit goods, Myezon may disclose the identity and contact information of that seller, including any aliases or alternate IDs or email addresses the seller may have previously used, at the request of the IP rights owner and Myezon may assist that IP owner in the prosecution of that seller. This disclosure may be made without notice to the seller.

Public domain media policy: The unauthorized sale of copyrighted media is prohibited on Myezon. However Myezon does permit the listing of items that have entered the public domain and are thus no longer protected by copyright. Before listing an item that you believe is in the public domain, we strongly recommend that you conduct sufficient research to confirm that the material is no longer protected. The United States Copyright Office has published a circular (https://www.copyright.gov/circs/circ22.pdf) on how to investigate the copyright status of a work. Additional online resources universities are also available to assist in determining whether or not a work is still protected under copyright, including the following:
https://copyright.cornell.edu/publicdomain
https://library.stanford.edu/collections/copyright-renewal-database
https://fairuse.stanford.edu/charts-and-tools/

Related Links: In addition to the guidelines above, always check all applicable federal, state and local guidelines prior to listing an item for sale. The following links may be helpful:

Fee Avoidance: Myezon is dedicated to providing reasonable charges for premium features and final value fees. In order to keep fees low, we prohibit sellers from circumventing our final value fee structure or item listing procedure. Examples of fee avoidance include, but are not limited to, the following:

  • Excessive shipping and/or handling charges
  • Post-transaction negotiation of item price
  • Using contact information to trade off-site
  • Accepting an offer below market value with the intent to sell at a higher price
  • Listing items with artificially low prices and/or without shipping cost in order to attract offers from buyers
  • Surcharges for credit card or payment services
  • Listing supplier information in the incorrect category. (All wholesale price lists, catalogs, and product information must be listed in the appropriate category.
  • Exchanging contact information and completing a transaction in a Want Ad
  • Completing a swap and exchanging contact information to trade off-site
  • Filing a Non-Paying Buyer rating or cancelling a transaction to receive credit for seller transaction fees
  • Excessive keywords (keyword spam) in item listing titles and descriptions
  • Listing items in more than one category or an incorrect category.

Fee Avoidance is a violation of the Myezon User Agreement and may result in administrative fines and possible termination of your account. For more information, see our Listing Guidelines and Fees & Credit Policy.

Buyer Safety Guide

Myezon promotes a safe shopping experience with the following tips, online fraud resources, and security features:


Shopping

iOffer_Buyer_Safety.png

Check Ratings - The rating number next to all usernames contain feedback ratings left by both buyers and sellers. Review the rating chart and the seller's past transaction history. Evaluate the positive, negative, and neutral ratings.

Review Feedback - Read the comments left by other buyers. View item detail pages to 'get the whole story', since pre- and post-transaction communication are publicly displayed.

Ask Questions - Ask as many questions as you want before committing to a purchase. If you don't get a response, are not satisfied with the response, or still feeling uncomfortable, take your business to a different seller.

Avoid Counterfeits - Read the full item description and fine print. Beware of knock-off, counterfeit, reproduction, boot-leg, or fake items. When in doubt, ask for authentication.

 

Purchasing

Cash/Wire Transfers - Please check the sellers rating before sending any payments via Western Union or direct bank/wire transfer. Be cautious of sellers requesting cash or bank wire transfer payments.

Credit Card - Most credit card companies offer consumer protection for purchases made online. However, this may not apply to debit cards. If you pay with a credit card, review the terms of your credit provider’s user agreement to ensure protection.

Escrow - Escrow services act as the middleman for high priced items, holding the buyer's payment (vs. buyer sending payment to seller) until item receipt and condition is confirmed. Beware of fraudulent escrow services.

Fraudulent Emails & Websites - Never respond to an email requesting account or credit card information (phishing). Do not enter sensitive information onto a spoof website.

Always check the URL. Secure pages that ask for your personal information should begin with https: and look for the lock icon on the bottom of the browser.

Off-Site Trading - If you purchase items outside of Myezon, you will not have access to our security features. Make sure you complete purchases and make payments through Myezon.

Documentation - Myezon retains transaction communication on item detail pages. However, post transaction emails, shipping notifications, payment receipts, and other information may not be documented. Save copies of these documents in case issues arise.

Payment Methods - For further information on payment methods, visit our Buyer Payment Guide

 

Shipping

Shipping Charges - Reputable sellers include reasonable shipping and handling charges. Avoid unreasonable shipping and handling charges.

Insurance - If you want insurance, make sure it's available or included in the shipping costs.

Tracking - Tracking confirms the shipment of an item. Some carriers include this feature and others you must purchase. Obtain the tracking number if you use it.

 

How to report fraud or scam attempts?

FTC Video: How to report scams to the FTC (http://ftc.gov/multimedia/video/scam-watch/file-a-complaint.shtm)

FTC toll free hotline: 877-FTC-HELP (877-382-4357)

FTC online complaint form (https://www.ftccomplaintassistant.gov/)

Shipping carriers (USPSUPSFedExEMS, etc.)

Canadian PhoneBusters hotline: 888-495-8501

Competition Bureau Canada: 800-348-5358

Internet Crime Complaint Center (www.ic3.gov)

Anti-Phishing Working Group (www.anti-phishing.org)

Software Piracy (http://www.siia.net/piracy/report.asp)

Non-emergency number for local law enforcement (both Buyer’s and Seller’s area)

 

Myezon Security Features

 

CARNIVORE - A proprietary suite of fraud prevention tools used successfully since July 2002. It works 'behind the scenes' to identify fraudulent listings before impacting buyers.

Suggestions on how Myezon can improve buyer safety? Drop us a note in our Suggestion Box.

I want to place an order - How do I buy something?

What happens when I make a purchase on Myezon?

PLEASE NOTE: Myezon is a marketplace connecting buyers and sellers worldwide. We provide storefronts (the platform), but we do not handle orders - third-party sellers are responsible for their inventory, sales and shipping.

1. Search myezon.com - purchase items by clicking "Buy Now" or "Make an Offer"
2. Myezon provides the seller your order and payment information
3. The seller ships directly to you


Who do I pay when I make a purchase on Myezon?


You pay the Myezon.com directly using a payment processor of their choosing.


How does shipping work?

Sellers ship directly to you using various carriers. The seller may use a domestic carrier (USPS, UPS, FedEx) or international carrier (EMS/ChinaPost, DHL) depending on their location.

 

I never received my item/I need a refund

If you encounter any issues, we encourage you to contact the seller first. If you can't reach an agreement, you can apply for a refund by opening a dispute.


If you think that a seller (or a buyer) has violated Myezon Store rules, you have the ability to send report to our team for review. This will help us to make sure we provide you a safety shopping experience.

How do I track my order?

Tracking is usually provided 3-5 days after placing an order:

How do I close my account and/or store?

If you're considering closing your Myezon account and there's a chance that you may want to use our service in the future, it's not necessary to close your account.

Before closing your account, you're required to pay your account balance. Seller accounts with outstanding balances or other action items, are required to file a Helpdesk ticket for review. 

How do I contact the buyer/seller?

If you placed an order and need to contact the seller for any reason, use “Contact Seller”, located at the bottom of every Products Page:

Simply add a comment and click “Send”:


Remember - Muezon is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping.

If you’re thinking about making a purchase, but need to contact a seller for product, shipping or payment information, please click "Contact Seller".